Privacy Policy

FEBLERLABS TECHNOLOGIES PRIVATE LIMITED - Privacy Policy

Effective Date: October 2024

1. About this Policy

This Privacy Policy explains how FEBLERLABS TECHNOLOGIES PRIVATE LIMITED ("we", "our", "us") collects, uses, shares, and protects your personal data when you use our services, including our website https://www.echovox.in, mobile application echovox, and other related services (collectively, the "Service"). By using the Service, you agree to the practices described in this Policy.

This Policy applies to all users of the Service, whether you are a content creator or a listener. It describes how we handle personal data collected through your use of the Service and explains your rights regarding your personal data.

2. Your Personal Data Rights and Controls

We respect your rights concerning your personal data. Depending on your location and applicable laws, you may have the following rights:

  • Right to Be Informed: You have the right to know how we collect, use, and share your personal data.
  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure: You may request that we delete certain personal data if it is no longer necessary for the purposes it was collected.
  • Right to Restriction: You can request that we limit the processing of your personal data under certain circumstances.
  • Right to Object: You have the right to object to the processing of your personal data in certain situations, such as for direct marketing.

To exercise any of these rights, you can contact us at support@echovox.in. We will respond to your requests in accordance with applicable laws.

3. Personal Data We Collect About You

We collect various types of personal data about you, including:

  • User Data: Information you provide when you create an account, such as your name, email address, phone number, date of birth, and gender.
  • Usage Data: Information about how you use the Service, including your listening history, search queries, interactions with other users, and preferences.
  • Technical Data: Information about your device and network, including IP address, device identifiers, browser type, and operating system.
  • Location Data: General location information derived from your IP address or device settings.
  • Payment Data: Information necessary to process your payments, such as billing details and payment method information.

4. Our Purpose for Using Your Personal Data

We use your personal data for the following purposes:

  • To Provide the Service: We use your personal data to set up and manage your account, personalize your experience, and deliver the content you access on the Service.
  • To Improve the Service: We analyze your usage data to develop new features, improve the user experience, and ensure the security and performance of the Service.
  • For Marketing and Advertising: We may use your personal data to send you promotional communications or show you tailored advertisements, based on your preferences and interests.
  • To Comply with Legal Obligations: We may process your personal data to comply with applicable laws, regulations, and legal processes.

5. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, and customer support.
  • Advertising Partners: Partners that help us deliver relevant advertising and measure its effectiveness.
  • Law Enforcement Authorities: We may disclose your data if required by law or to protect our rights and the safety of others.
  • Other Users: Certain information, such as your profile name and playlists, may be visible to other users on the Service.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only as long as necessary to provide the Service and for legitimate business purposes, including compliance with legal obligations, resolving disputes, and enforcing our agreements.

7. Transfer to Other Countries

Your personal data may be transferred to and processed in countries outside of India. When we transfer your data internationally, we take appropriate steps to ensure it is protected in accordance with this Policy and applicable laws.

8. Keeping Your Personal Data Safe

We are committed to protecting your personal data. We implement technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. However, no system is completely secure, and we encourage you to take precautions to protect your account, such as using a strong password and keeping it confidential.

9. Children

The Service is not intended for use by children under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete the data.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Policy on our website or through other communication channels.

11. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Grievance Officer/Data Protection Officer:

Email: support@echovox.in